General FAQ

Do you have liability insurance?

Yes.  Spark is fully insured by R.V. Nuccio & Associates Insurance Brokers, Inc.

What is the required deposit to secure your services?

A $200 deposit per service is required to hold the date, this deposit is applied towards your total balance. The deposit is non-refundable. The remaining balance is due 1 month (30 days) before your event.

Can the hours of service be split up?

All of our service hours must be consecutive, which includes travel time between locations.

Can i request a specific person?

You may request a specific person for your event; however, we can not guarantee that that person will be available on your event date.

What is your usual attire?

Spark Event Staff will dress in business casual or business professional, depending on the nature of the event.  We are also happy to dress to the occasion, we can match any color, style, or theme of the special event requested by the client.

If the event is outdoors do you require a covering of some sort?

Yes, we are happy to provide all of our services at indoor and outdoor events alike. In the case of an outdoor event we do require that you provide cover for our event staff and their equipment on the off chance there is unexpected bad weather. 

DO YOU BRING BACK-UP EQUIPMENT TO THE EVENT IN CASE OF MALFUNCTION?

Spark maintains all of our equipment to the highest industry standards, but our event staff is always stocked with the proper back up equipment in case there is a technical malfunction. 

What is your recommended tip?

We never expect a tip, however, your event team members are service professionals and only receive a portion of the total booking amount as the rest covers the numerous company expenses that are incurred along the way. If our staff does an excellent job a tip (any amount you feel appropriate) is always appreciated.

Do clients get to speak with their event staff before the day of the event?

At Spark, we value the planning process tremendously. This means you will have the chance to talk to your event staff prior to the day of. These meetings take place over the phone, typically 2-3 weeks prior to your date.

What is your backup plan in case you become unavailable on the day of the event?

We want your special day to be seamless and successful and we will always do everything to hold true to our commitments. However, in the event of an emergency we will always be able to provide an alternative equally trained Event Staff Member. 

What is your policy on taking breaks? If you require a meal break, do you require that the client provide your meal?

We come prepared for your event,  as we are there for you throughout the entire length of our service with limited breaks.  No meal is required but always appreciated!

What areas do you service?

We primarily service the following areas:

MO: Springfield, Branson, Joplin, Lake of the Ozarks, & West Plains.

AR: Fayetteville, Rogers, Bentonville, Springdale, Harrison, and Eureka Springs.

We service other areas by request. Please inquire with us for details.

Do you charge for travel?

We charge the national travel rate (of $0.54 cents per mile per service for total miles traveled. If the event location is greater than 40 miles round trip (20 miles one way) from our downtown office.  

are you available for Destination weddings/events?

On rare occasion we are asked to travel long distance for a destination weddings and events. We love the opportunity to play a part in these adventures! Contact our office for details.  

what other vendors do you recommend?

We have many connections with vendors all across the region. Let us know what you are looking for and we are happy to help steer you in the right direction.

Are there BLACK OUT Dates?

Due to the sheer volume of bookings we receive during our peak seasons we keep a running log of dates on which we are not able to accept any more service bookings. If you book an event through our online system for one of these dates, and any payment is processed, you will be refunded and notified. We apologize in advance for any inconvenience. You can see those dates here...

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