General FAQ

Do you have liability insurance?

Yes.  Spark is fully insured by R.V. Nuccio & Associates Insurance Brokers, Inc.

What is the required deposit to secure your services?

A $200 retainer per service is required to hold the date. The retainer is non-refundable. The remaining balance can be paid up until 1 month (30 days) before your event.

WHAT DO YOUR PACKAGES INCLUDE?

We break our 4 services up into 3 packages which we have found fit the needs of our different clientele very successfully. Additionally, other services and features may be added through "power ups" to create the perfect package for you. If you are looking to book something unique or larger than an individual event, check out Spark Encore for a custom quote

Can i request a specific person?

One of the many benefits of booking with Spark is our ability to assign you qualified and talented event staff members who will best fit the experience you hope to create at your wedding. As such, we ask that you trust us in selecting which staff member is best suited for your event after the planning phase. This allows us to create the best team for you based on your preferences.  

What is your usual attire?

Spark Event Staff do have professional company branded attire they can wear, but we are also happy to dress to the occasion. We can match any color, style, or theme of the special event requested by the client.

If the event is outdoors do you require a covering of some sort?

Yes, we are happy to provide all of our services at indoor and outdoor events alike. In the case of an outdoor event we do require that you provide cover for our event staff and their equipment on the off chance there is unexpected bad weather. 

DO YOU BRING BACK-UP EQUIPMENT TO THE EVENT IN CASE OF MALFUNCTION?

Spark maintains all of our equipment to the highest industry standards, but our event staff is always stocked with the proper back up equipment in case there is a technical malfunction. 

What is your recommended tip?

We never expect a tip, however, your event team members are service professionals and only receive a portion of the total booking amount as the rest covers the numerous company expenses that are incurred along the way. If our staff does an excellent job a tip (any amount you feel appropriate) is always appreciated.

Do you allow clients to meet their event staff before the day of the event?

At Spark, we value the planning process tremendously. This means you will have the chance to meet your event staff prior to the day of. We traditionally arrange an initial consultation, with a follow up with our clients one month prior to the event. 

What is your backup plan in case you become unavailable on the day of the event?

We want your special day to be seamless and successful and we will always do everything to hold true to our commitments. However, in the event of an emergency we will always be able to provide an alternative equally trained Event Staff Member. 

What is your policy on taking breaks? If you require a meal break, do you require that the client provide your meal?

We come prepared for your event,  as we are there for you throughout the entire length of our service with limited breaks.  No meal is required but always appreciated!

What areas do you service?

We primarily service the following areas:

MO: Springfield, Branson, Joplin, Osage Beach, & West Plains.

AR: Fayetteville, Rogers, Bentonville, Springdale, Harrison, and Eureka Springs.

We service other areas by request. Please inquire with us for details.

Do you charge for travel?

We charge the national travel rate (of $0.54 cents per mile per service for total miles traveled. If the event location is greater than 40 miles round trip (20 miles one way) from our downtown office.  

Do you require a hotel?

For the safety of our event staff, clients are required to provide a flat hotel room fee of $100 per service in the following circumstances.

- The event concludes after 10:00pm and is 150+ miles (one way) from the Spark Office

- The event concludes after 11:00pm and is 75+ miles (one way) from the Spark Office

- The event concludes after 12:00am and is 20+ miles (one way) from the Spark Office

*Spark Office: (225 E. Pacific St. Springfield, MO 65803) *

Idle Time policy

When you book with Spark, we want to make sure that you have the best experience possible, and we also understand that saving money is of the utmost importance. In order for us to provide you and your guests with the quality of experience you should expect from us, we require that any services booked with Spark be allowed time to set up before each event starts. This also means that our on-the-clock time must start at the time the event begins as to avoid idle time of our Spark Event Staff.

are you available for Destination weddings/events?

On rare occasion we are asked to travel long distance for a destination weddings and events. We love the opportunity to play a part in these adventures! Contact our office for details.  

what other vendors do you recommend?

We have many connections with vendors all across the region. Let us know what you are looking for and we are happy to help steer you in the right direction.

BLACK OUT Dates

Due to the sheer volume of bookings we receive during our peak seasons we keep a running log of dates on which we are not able to accept any more service bookings. If you book an event through our online system for one of these dates, and any payment is processed, you will be refunded and notified. We apologize in advance for any inconvenience. You can see those dates here...

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