Congratulations on becoming a new Spark team member! We're so excited to have you on our team, and we can't wait to get you out on your first event! Throughout this training course, you will go through 4 different training modules. Each module will cover a different set of topics that are important to properly preform an event with Spark. During each module, you will watch videos and read the information provided to you before and after each video. At the end of each module, you will complete a quiz which will cover the information provided in each module. Take your time watching these videos and read the content provided. It is extremely important that you confidently understand the information in this training course for success in your field. Once you have completed each one of the 4 modules, you may move on to the final exam where you will test your knowledge over the entire training course. Don't take the final exam until you are confident that you know all you need to know in order to pass. A 100% is required on all quizzes and exams in order to move forward in your training process.
We're excited to take this journey with you, so let's get started! Before you begin learning, click the button below to officially sign up for training!
This first module focuses on what it means to be a Spark Events team member. Take a look at the welcome video and listen to our CEO welcome you to the team. Then move on and learn about communication, using our security system, Slack, equipment accountability, understanding your pay, and so much more. If you have any additional questions about this information, check in with your supervisor at any time!
Welcome to the team!
COMMUNICATING WITH THE TEAM
- Communicating with the team
- Do's and don'ts of Slack
- Responding in a timely manner
- Creating your Slack account
- Setting up your profile
- Logging in and out
Your first training video will be going over the ins and outs of the Slack communication platform. We use Slack to communicate as a team and ask that you keep your communication with us on Slack as well.
#Note: Make your user name *firstnamelastname* when setting up your Slack account so that you are easily distinguishable from the rest of the team.
USING THE SECURITY SYSTEM
- Locking up behind you
- Accessing your equipment
- Arming and disarming the ADT System
This video teaches you how to arm and disarm the security system in our equipment room. This video is not long, but the information provided is important. Practice using the ADT system during office hours before your first gig. This way, if something goes wrong (you hear an unbearably loud alarm) or if you need help, an office staff member will be there to help you.
#Note: You will be issued the company wide door access code as well as a personal code to disarm the system as you move through your on-boarding process.
core Partner information hub
- Where to find client information
- Logging time off
- Plus lots more...
- Navigating DJ Event Planner
- Where to find personal information
- Your permissions
In this video, you'll learn all about your partner information hub through DJ Event Planner. You will be able to find and edit any personal information you may have on file with us. You will also use this hub to access your client information for events. This hub will allow you to see and edit client planning forms, view and accept events, view event pay, and much more. You will use this hub multiple times for every event!
- Equipment management
- Equipment liability
- Keeping equipment clean
- Understanding the system
- Checking out equipment
- Checking in equipment
Spark Events tracks equipment using a check-in/check-out log located in the Event Information binders with each system. It tells you what equipment to grab. All you have to do is notate the date you check the equipment out. Once the event is complete, notate the date you return the equipment. Below is an example of what you might see before an event.
#ProTip: Note the "Due Back By:" column. Be sure to return the equipment by that date.
Here are several points over equipment management:
- You are solely responsible for equipment that is in your custody—from check-in to check-out.
- Equipment is always due on the next business day. If a system is booked out more than once between your check-in and the next business day, you will be notified and expected to return equipment after your event concludes.
- If you discover something wrong with the equipment, notate the discrepancy on your post-event form.
- Have good form. If equipment is not put away properly, you may be responsible for correcting the mistake.
- Keep the equipment as clean as possible!
- Following up
- Do's and don'ts
- Listening to the needs of your client
- Forms of communication
- Proper language
- Planning calls
You will learn the right way to communicate with clients and how to execute a planning call. Planning calls take place for every event, so it's important for you to understand how they happen. You will also learn the do's and don'ts of client communication and how to deal with a client that is not satisfied with a situation. Pay close attention because details matter to clients, so they should matter for you too!
UNDERSTANDING YOUR PAY
- Where to find your pay information
- Accepting or declining an event
- Your pay schedule
- Knowing what your pay includes
In this chapter of your training, we'll be talking about your pay as a contractor. Understanding your pay is a big part of any job—especially when you're a contractor!
When you're ready, take the quiz below and find out how well you know the information covered in this module.